Community Guidelines

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1. General guidelines

Mixpanel, Inc. (“Mixpanel”) provides the Mixpanel Community (“the Community”) to you as a place to share new product ideas, ask questions, plan your analytics strategy, find technical solutions, and learn how to use Mixpanel. While we want this to be a transparent community with free-flowing discussion, we do have some guidelines.

• ID yourself. When creating an account, please edit your profile to include your company, title, and a photo (if you can). Try to use your Mixpanel @business address so the Community can better identify you.

• Become a power user. Have the answer to someone’s question? Jump in and share your knowledge. There is no stigma in being a “know-it-all” here. In fact, we encourage it!

• One you, one account. Please create only one account per person. Don’t misrepresent yourself (e.g., lie about your identity, affiliations, or age). Don’t pretend to be someone that you’re not, or intentionally give misleading or false information. 

• Keep it clean. Cursing, harassment, threatening language, violent content, nudity, and sexually explicit obscene material or the like are not permitted in the Community.

• SPAM. Do not spam — we have zero tolerance for it. Posted content should be related to sharing knowledge about Mixpanel. Don’t post irrelevant content.

• No selling. If it is relevant to the conversation, you are free to share information about products and services that you love. However, do not use the Community to prospect or link out to your website for commercial or promotional purposes or for political campaigning.

• Ownership/Confidentiality.Do not post content that you do not have the right to publish. Additionally, do not post information that is confidential or that may be considered “Customer Content” under Mixpanel’s Terms of Use or separate Master Services Agreement.

• Privacy. Do not post other people's personal information, such as phone numbers, private email addresses, physical addresses, credit card numbers, Social Security/National Identity numbers, or passwords. Your use of the Community is subject to Mixpanel’s Privacy Statement.  

• No bullying, harassment, or trolling. We do not tolerate bullying, harassment, or trolling. This means any habitual badgering, or intimidation targeted at a specific person or group of people or trying to get a rise out of someone for the sake of it.

• No hate speech. Don’t post any content that demeans, defames, or promotes discrimination on the basis of race, ethnicity, national origin, religion, sexual identity or orientation, gender identity or expression, disability, or veteran status. 

2. What happens if someone breaks the rules?

While Mixpanel does not regularly review posted content, if you violate these guidelines, Mixpanel may take whatever action Mixpanel determines, in its sole discretion, is appropriate in response, including, but not limited to: removing the offending content, suspending your account, terminating your account, or even notifying law enforcement. If your account is terminated for violating these Community Terms of Use, you may not use the Community again. Please take these guidelines seriously and honor them in the spirit in which they are intended. We’ll do our best to enforce them consistently and fairly, and ultimately we’ll try to do what we think is best in each situation. To report inappropriate behavior or content, please write to community@mixpanel.com. 

3. Cookie policy.

• What are cookies? Cookies are small text files we send to individuals’ computers when they visit the Community. Like nearly all websites, cookies make the Community site work more efficiently and effectively and help us improve the website, the relevance of our marketing activities, and your experience while using the Community. Some of the cookies we use may provide us with information about you. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your computer, but it can contain other information as well.

• How we use cookies. Information we obtain from cookies is used in accordance with our Privacy Statement to analyze Community members’ and visitors’ activity while using the Community. We use this data to adjust the Community to fit your personal preferences and to improve the Community. Finally, when sending or sharing information about our products and services, we can take your previous interest in certain pages into account. You can check out our Privacy Statement for more information.

• Cookie setting. You choose which cookies you want to allow. If you have an account you can adjust your choice in your profile settings. If you do not have an account, you can change your cookie settings by deleting them via the internet options of your browser and visiting the Community again. You will then be asked to choose your settings again. There are 3 settings: Basic, Normal and Complete.

  • Basic: Functional

  • Normal: Functional + analytics

  • Complete: Functional + analytics + social media + embedded videos

• Refuse cookies. Do not want to use cookies at all? Visit the help pages of your browser to turn off or reject cookies. Be aware, it is possible that not everything works or is displayed correctly when refusing cookies.

4. Copyright infringement.

If you believe that work belonging to you has been copied onto the Community without your permission, please review Mixpanel’s DMCA Copyright Policy and notify us at legal@mixpanel.com.

5. Legal notices.

By posting content to the Community, you grant Mixpanel any license necessary, including any sublicense rights, to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in connection with the Community or Mixpanel’s legitimate business purposes.

The majority of the content in the Community is user-generated. Such third-party content is the sole responsibility of the person originating the content. The Community does not control and is not responsible for this third-party material. Mixpanel and its suppliers will not be liable or responsible in any way for any content on the Community, including, but not limited to, any accuracy, reliability, usefulness, or errors or omissions in any content, nor will they be liable for any losses or damages of any kind, including indirect, incidental, special, consequential or exemplary damages.

For the avoidance of doubt, use and provisioning of Mixpanel’s services are subject to separate terms, such as Mixpanel’s Terms of Use. In case of a discrepancy between these Community Terms of Use and those separate terms, the separate terms will prevail, provided, for clarity, that content posted to the Community does not constitute generally available documentation provided by Mixpanel.

To join our community, please click here.