Downgrade Your Plan

You must submit a request to downgrade a plan for a Mixpanel account. Mixpanel uses a downgrade request form to:

• Ensure the account is not under contract before finalizing the request.
• Track the reasons for downgrades and pay close attention to customer feedback.

Submit a Downgrade Request

To submit a downgrade request:

1. In ORGANIZATION SETTINGS, select an organization. 

2. In Overview, click Downgrade in the BILLING & PAYMENT section.

3. The Downgrade Plan window appears.

• In the Reasons for cancellation field, check all the boxes that apply.
• In the What will you do for analytics going forward? field, select an option in the dropdown  menu.
• In the Would you like to add anything else? field, enter any additional information about the  reason to downgrade.

4. Click Submit. A request will be sent to the Billing Team for processing.