Downgrade Your Plan

Only Organization owners and billing admins can submit requests to downgrade a plan for a Mixpanel account.

You must submit a request to downgrade a plan for a Mixpanel account. Mixpanel uses a downgrade request form to:

  • Ensure the account is not under contract before finalizing the request.
  • Track the reasons for downgrades and pay close attention to customer feedback.

Submit a Downgrade Request

To submit a downgrade request:

1. In ORGANIZATION SETTINGS, select an organization. 

org-settings.png

2. In Overview, click Downgrade in the BILLING & PAYMENT section.

downgrade-modal.png

3. The Downgrade Plan window appears.

downgrade-modal-2.png

  • In the Reasons for cancellation field, check all the boxes that apply.
  • In the What will you do for analytics going forward? field, select an option in the dropdown  menu.
  • In the Would you like to add anything else? field, enter any additional information about the  reason to downgrade.

4. Click Submit. A request will be sent to the Billing Team for processing. 

Note

Mixpanel is unable to provide refunds.

 

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