Cancel Account

Mixpanel accounts can be canceled by request.

Why A Request?

Mixpanel uses a cancellation form requests for two primary reasons:

  • Make sure the account is not under contract before finalizing the request.
  • Track the reasons for cancellation and listen to feedback.

Submit Cancellation Request

Visit the cancellation request form directly, or navigate to:

1. Go to the Account dropdown, and click Account information


2. Go to Billing Plans, the click Submit request.

If you do not see the Submit request button, your account is on a free plan, not a paid plan.

Cancellation request form

Fill out the cancellation request form to request an account cancellation. The form contains two options:

Downgrade request

Select this option to downgrade your billing plan to the Free tier -- you can select to do this for either your Engagement plan, your People plan, or both. You can find more details about the features supported on the Free tier on our pricing page.

Deletion request

Select this option to delete your account completely. We’ll terminate your account so that you will no longer be able to log in, and all data for projects that you own will be deleted after 90 days.

Once you select the option that works best for you, input your reason for the cancellation, along with any additional information that will help us understand your reason for leaving and help us improve. We will read it!

Don't select Close. Scroll to the bottom and click Submit.

Here is the cancellation request form.

Is this article helpful?
3 out of 4 found this helpful



Article is closed for comments.