Mixpanel accounts on a paid plan can be canceled by request. Once your request is fulfilled, your account will be immediately downgraded to a free plan and you will not be charged again.
To delete your account, please contact support
Why A Request?
We don't want to make it difficult to cancel, but we would like to:
- Make sure the account is not under contract before finalizing the request.
- Track the reasons for cancellation and listen to feedback.
Submit Cancellation Request
Visit the cancellation request form directly or navigate to:
Account > Account information
Billing Plans > Submit request
If you do not see the Submit request button, your account is on a free plan, not a paid plan
Cancellation request form
To complete your request:
- Select the plans to cancel
- The reason for cancellation
- Additional information. We will read it!
Don't hit Close! Scroll to the bottom and Submit