We commonly think about the actions that users perform, although patterns in the actions that users do not perform can also surface meaningful insights. Here are a couple ways that you can investigate which users do not perform particular events:
The behavioral filters in the Explore report allow you to filter for user profiles of users who have not performed an event. Simply select the Event header of the filter menu and select the event in question and apply the “was not performed” option:
This will return a list of users who have user profiles who did not perform a particular event within a date range.
The Cohorts builder allows you to define and save definitions of custom user groups that you can use when filtering for users in other reports. You can create a cohort made up of users who did not do an event by selecting the event in your filter criteria, and selecting the “did not” option above the event.
Alternatively, when using a cohort in your reports, you can toggle between analyzing users who are “in” or “not in” the cohort.
Note: Cohorts is available on Enterprise plans. Visit the pricing page for more details about Mixpanel’s billing plans.
To get started using JQL, check out the JQL developer guide.
When in doubt, consider the events that users do
Often questions that involve investigating the actions that users do not perform can be also researched by examining the actions that users do perform. For example, when investigating the behavior of users who do not log in, traits of users who do log in can lend some insight into what encourages a user to log in, and highlight what the users who do not log in may be missing.