Send SMS Messages From Mixpanel

Mixpanel allows you to send targeted SMS messages when you track a phone number. This article explains how to send an SMS message. Learn how to build an SMS message here

SMS targeting can be based on properties in user profiles, or events that did or did not occur within the last 90 days. For example, if you set a Signup date property, you can create an SMS campaign that only sends to users who signed up over two weeks ago.

Mixpanel allows you to send up to 1,000 SMS/month at no additional cost. If you'd like to send more than 1,000 SMS per month, Mixpanel offers the ability to connect to Twilio.

Send Phone Numbers to Mixpanel

You can only send SMS messages to users whose profiles have the special $phone property. The value of this property should be the phone number of the user as a string - something like "4805551212". To set this property with the JavaScript library, you can make a call to mixpanel.people.set:

mixpanel.people.set({
    $phone: "4805551212"
});

We support phone numbers for nearly all countries/regions of the world. We do our best to parse the $phone property with respect to the $country_code property (normally determined by the IP address of the request). If no country can be determined from the request, we attempt to parse the number as a US number. If we are unable to parse a valid phone number out of the property you send us, the $phone property will not be set. If the user does not import a phone number with the '+' sign in front of the number, the country code will be prefixed to the front of the number based on $country_code property.

Targeting Users

After submitting the form for your message design and content, you will then need to define the targeting criteria for the users who will receive the message. Learn more about filtering by events, properties, and cohorts in this article. You can also target users based on prior messaging or target messages with calendar dates. 

Schedule your SMS Campaign

Once you've targeted your users, you just have to schedule the SMS campaign. There are two options for scheduling SMS campaigns:

  • ASAP messages: These messages go out to individual users as soon as they match the targeting criteria. It's common for users to go from "not matching" to "matching" - many messages include a time-based requirement such as "last login was greater than two weeks ago", or one based off of other profile properties that may change.

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  • Scheduled messages: These messages can be set to go out at a specified time, day of week, and interval. For example, you could set your message to go out at 9am PST every Wednesday. When the message runs, it finds all the users who match the criteria you have defined and sends it to them.

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