Point & Click Editor Will Not Load

Autotrack on hold

As of 2/6/18, the Autotrack feature is on hold until further notice and is not available for new projects. If you have projects already using Autotrack, this change will not affect you for the time being. In the meantime, we advise our customers to proceed with programmatic code for more granular reporting and deeper segmentation capabilities.

Please contact your account representative or support for more information.

If you’ve confirmed that Autotrack is enabled in your project settings and you have the Mixpanel JavaScript snippet on your site but the Point & Click Editor won’t successfully launch, there may be an issue with when the Mixpanel snippet is loading.

To use Autotrack, the Mixpanel snippet must be loaded before any other code on your site that manipulates the hash. To resolve issues where the Point & Click Editor isn’t loading, ensure the Mixpanel library is being loaded first - you may have to move the Mixpanel snippet code so that it’s the first item in your head tag.

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