Track Across Hosted Subdomains

By default, the Mixpanel cookies work across domains and subdomains, but Mixpanel does not automatically track across those domains.

However, if your site is hosted on a domain like Heroku (or similar - see a complete list of affected domains) with a URL like, cross-subdomain cookies are not allowed for security reasons. With Mixpanel default settings on these sites, users' distinct_ids will be reset to a new $distinct_id on each page load. This will cause issues with Mixpanel reports, namely broken Retention reports and Funnels.

Related Article

To resolve the issue on sites that don't allow cross-subdomain cookies:

The default cross_subdomain_cookie config is set to true in your mixpanel.init function, which will allow your subdomain's cookie to be stored and keep the Mixpanel distinct_id consistent across the sub-domain:


Or, use a CNAME to change from to

Is this article helpful?



Article is closed for comments.