Exceeding Data Point Allowance

MTU Pricing Transition

Mixpanel is transitioning to a Monthly Tracked Users (MTU) billing system. The plans described in this article are legacy plans. Read this blog post to learn more about the switch to billing for Monthly Trackers Users.

Free Plan

If you send more data points than your plan allows:

  • Mixpanel will continue to collect your data and store your People Profiles.
  • You will not lose your data that you send while you’re over quota.
  • You will lose access to your Engagement reports and/or People reports if you go over your limit on data points or People Profiles, respectively.
  • You can regain access to your reports by upgrading your plan online or by contacting inquiries@mixpanel.com to purchase an Enterprise plan.
  • You will receive automated warnings about your data caps to alert you before going over your limit(s).
  • MTU Starter Plan:
    • The Starter plan is the free plan for customers.  When users exceed their MTU limit on this plan they are blocked from accessing Mixpanel instead of incurring overages. The Starter plan does not allow users to add additional packages
    • The MTU limit is reset every month. You will regain access to Mixpanel when the MTU limit resets.
    • You must be on a paid plan to pay overages if you exceed your MTU limit. 

Paid Plans

Engagement Plans

If you send more data points than your plan allows:

  • You will not lose access to your reports.
  • You will be automatically charged per data point for all data you use over your allotted limit.
  • You will be charged our à la carte rate (20% above normal plan rates) for each additional data point you send to us through the end of your billing period.
  • Your overage charges for the current month will be listed on the receipt for the next month.

People Plans

The overage fee per additional profile for accounts with an Annual People Plan is:

(Plan Price/Profile Allowance/12) * 1.2 = Cost for each additional People profile

For example, if you have the $999/yr annual 50K profiles People Plan, your overage rate would be:

(999/50,000/12) *1.2 = $0.001998 per additional profile over 50K

In this scenario, the overage fee for an extra 10,000 People profiles would be $19.98 per month

The overage fee for an extra 20,000 People profiles would be $39.96 per month, and so on.

View Old Receipts

To view receipts for the last 12 months, navigate to ORGANIZATION SETTINGS and under Billing Information select the Receipts tab.

Receipts will be visible to all organization members with Billing permission (Billing Admins and Owners only). 

If you send more data than your plan allows, we recommend checking out the pricing page and switching to a different plan that works better for your datapoint use to avoid overage charges in future months. Annual plans give you a data limit per year, which is advantageous for businesses with seasonal spikes.

Billing Admins and Organizations Owners  are emailed an overage alert email if their account has exceeded their plan volume by the following percentages: 85%, 100%, 110% and 120%. Email addresses that are CC'd on receipts will also be CC'd on overage alert emails.

If the billing owner logs into mixpanel.com, they will see a popup if their account has exceeded their plan volume by the following percentages: 100%, 110% and 120%.

If you go over your prepaid amount, Mixpanel won't stop collecting your data. Once you've finished using your prepaid amount of MTUs you'll be charged the à la carte rate (20% above normal plan rates) for each additional user tracked that month.

Read more about MTU billing plans here.

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