Change the Credit Card on File & Troubleshoot Payment Issues

If you're a paid subscriber, you can change your credit card information and your subscription at any time.

Update Billing Information

If you’re an organization members with Billing permission (Billing Admins and Owners), you can update billing information by: 

  1. Click on the gear in the upper right corner of Mixpanel, and select your organization under ORGANIZATION SETTINGS.

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  2. Click on Plan Details & Billing > Manage Billing & Payment

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Note: Only organization members with Billing permission (Billing Admins and Ownerswill be able to update billing information. 

 

Payment Issues

If you received a notification that your payment did not go through (via email, within the product or both), don't worry, it's quick and easy to get back up and running.

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Clicking "Update Payment Method" in both the email and the banner will take you to the Payment & Invoices tab of the Billing & Payment section in your organization settings.

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In most cases, the payment method will need to be updated. To do this, select the pencil icon (edit) next to your credit card information and enter updated card information.
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Once you have updated the card on file, the system will automatically attempt to run your payment again.

If your payment method is up to date and new funds were recently added or you contacted your bank to whitelist Mixpanel, select "Rerun Payment".

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If the payment is successful, you will see a success message in the bottom left corner and an error icon should no longer appear next to your payment information. Note: this can take up to a few minutes to process. You may check back later and it will not interrupt processing.

If the payment is unsuccessful you will see an error message at the bottom left corner and the error icon next to your payment information will persist.

If you continue to encounter issues, the next best thing to do is contact your bank.

If you and your bank are unable to resolve the issue, please reach out our support team.

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